Role: Servicenow Business Analyst

Location: San Antonio, TX

Duration: 12 Months

Job description:

A ServiceNow Business Analyst job description typically involves analyzing, designing, and implementing ServiceNow solutions to meet business and IT requirements. They work closely with stakeholders to understand needs, document processes, and collaborate with the development team to ensure successful implementation and optimization of solutions.

Key Responsibilities:

• Requirements Gathering and Analysis:

Gather and analyze business needs, document requirements, and define the scope and functionality of ServiceNow solutions.

• Process Design and Optimization:

Analyze existing processes, identify areas for improvement, and design new workflows within ServiceNow.

• Solution Implementation and Testing:

Collaborate with the development team to implement solutions, conduct testing and validation, and ensure they meet requirements.

• Stakeholder Communication:

Communicate with stakeholders to provide updates, address concerns, and ensure alignment on project goals.

• Documentation and Training:

Create and maintain documentation, develop training materials, and conduct training sessions for end-users.

• Business Case Development: