Role: ServiceNow Solution Architect

Location: Southlake, TX 76092 (100% Onsite)

Job Description:

·         12+ years of experience working with the ServiceNow platform in multiple roles (Architect / Developer / Business Process consultant/ Functional consultant/ SMEs etc.)

·         Proven track record in independently managing end-to-end ServiceNow implementations for at least two application suites (ITSM / ITOM/ITAM/CMDB etc.)

·         Proven track record as a platform owner / lead for mid/large ServiceNow deployments (Green Field) for global organizations.

·         Good knowledge in converting Business requirement into Technical requirement & writing stories.

·         Minimum 5 years of experience in supporting ServiceNow sales; with hands on experience in with solution design, pricing, effort estimation, solution defense and drafting Statement of work.

·         Strong understanding of ServiceNow versions, features and licensing models.

·         Must have good communication and articulation skills with experience interacting with C-Suite stakeholders

·         Experienced working in an onsite – offshore model; managing offshore teams remotely.

·         Must have experience in independently driving discovery, design and ‘art of possible’ workshops with customers and can identify and map business requirements against platform capabilities.

·         Strong domain expertise in two or more of the following areas:

o    IT Service Management (ITSM)

o    IT Operation Management (ITOM)

·         Strong working knowledge of some or all the below ServiceNow application suits:

o    ITSM

o    ITOM

o    ITAM

o    Integrations

·         Must be ServiceNow certified

o    One or more Certified Implementation Specialist (CIS) certifications (ITSM/ITOM is preferred)

o    CMA / CTA will be preferred