Job Title           :- QA Automation With AI/Chatbot 

Duration          :- 6+ Months

Location          :-  Local Hartford, CT With DL(Hybrid)

Visa                :-  NO H1B,CPT

Interview        :- Virtual

We are seeking a dynamic and experienced Automation QA with AI/Chatbot to join our team and lead the development and enhancement of our Your Aetna Virtual Assistant (YAVA) product. YAVA is a cutting-edge virtual assistant designed to improve customer engagement and streamline operations and is currently available in voice and chat channels.

Key Responsibilities:

Ability to create, execute and automate complex functional and regression test scenarios to avoid leaked defects.

Ensure test coverage and execution of test cases that exercise all critical inter-system integration points.

Accountable for initiatives of high complexity, high risk, and high visibility; handle multiple initiatives of varied complexity simultaneously; provide feedback on and suggestions for improving QA Procedures to IT Leads

Review and provide feedback on requirements, technical design, and specifications through User Story / Backlog Refinment sessions

Responsible for Test planning including Test Plans, Test Data Requirements, Test Scenarios, Test Cases, Test Results, Test Strategy and Test Summary reports) leveraging user stories, business requirements, UX design specifications

Conduct Manual and automated testing

Strong understanding of Defect Workflow, Agile methodology

Identify and document all defects and customer experience concerns

Manage the test artifacts and approval process

Required Qualifications:

5+ years in the software industry with Quality Assurance experience including

creating test plans, test cases, tracking defects, reporting status to various levels in the organization

Experience testing Natural language speech recognition, conversational AI and cognitive solutions

Experience with automated test tools including Hammer On Demand

Preferred Qualifications:

Familiar with Text to Speech, Speech to Text

Familiarity with leveraging Postman for API testing

Experience working in SAFe / Agile

Understanding of Rally for project and test management

Experience writing and executing IVR test cases

Knowledge and experience testing software applications within the Healthcare industry