Job Title: ServiceNow Admin

Location: Miramar, FL (Hybrid – 3 days/week onsite)

Duration: 12+ Months

Work Authorization: US Citizens or Green Card Holders only

Responsibilities:

• Act as the main point of contact between business users and ServiceNow development teams
• Translate business requirements into functional specifications and user stories
• Lead and guide ServiceNow implementation and enhancement initiatives
• Collaborate with cross-functional teams to ensure timely and high-quality solution delivery
• Conduct workshops, stakeholder interviews, and solution demos
• Perform ongoing analysis to identify opportunities for platform improvement

Required Qualifications:

• 4+ years of experience in the design and implementation of complex ServiceNow solutions
• Proven experience as a ServiceNow Business Analyst working with development teams
• Active ServiceNow Certified System Administrator (CSA) certification
• ITIL Foundation v3 or later certification
• Strong verbal and written communication skills
• Ability to work in a fast-paced, hybrid work environment