Position- MS Dynamics SME, Local

Location- Baltimore, MD

Type- Onsite work

Visa- NO OPT & H1B

Description: 

We are looking for a MS-Dynamics SME for the following tasks: 

• Serves as a subject matter expert (SME) responsible for the overall design, architecture and
• implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
• Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution
• Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.
• Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.
• Develops and implements and trains others to develop in Microsoft Dynamics.
• Helps gather and document requirements from non-technical business users.
• Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
• Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.
• Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.
• Prototypes and demos recommended solutions for users.
• Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.
• Provide ongoing technical support and training for end-users.
• Perform regular quality assurance and testing to ensure the solution meets the needs of the end user. 
• Assist with the project planning, scheduling and deployment of the new CRM features