Role: IVR Developer/ Genesys Developer

Location: Newark, NJ (Hybrid)

Duration: 9-12 month

Needs:

    IVR

    Genesys Cloud CX

    Voice and non voice application experience

    Genesys cert would be nice to have

Job Description

    The IVR Bot Developer will contribute to our mission of providing a

seamless self-service experience, minimizing the need for live

assistance. This developer will be building self-service into the IVR

Bot.

    The ideal candidate has experience with complex projects (we are

designing intuitive solutions that allow callers to communicate

naturally and efficiently, beyond simple menu selections).

Key skills/experiences include: Self-Service, API, Conversational Bot

Requirements:

    Minimum 3 to 5 years development experience implementing

self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud

CX.

    Functional and hands on experience on development on Voice and

Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning

using Genesys Cloud CX Architect Bot Flows.

    Delivery credentials for Self Service and Analytics solutions

enabled with speech-based interfaces and dynamic menu, based on customer

treatment strategies.

    Thorough understanding of Genesys Framework, Integration with

internal and external components.

    Genesys Cloud CX certified professional in one or more focused

solution area (Inbound, Outbound, Multi-channel, Desktop, Integration,

Recording, Reporting, etc.)