Job title: Salesforce Admin

Location: -  Waltham, MA  ( Onsite ) 

Experience: 10+ Years

Visa: H1B only

Mandatory Skills:

• As a Senior Salesforce Administrator in Support, you will be responsible for managing and optimizing our Salesforce platform to enhance our customer support operations. 
• This role requires a deep understanding of Salesforce capabilities, exceptional problem-solving skills, and the ability to work in a fast-paced environment. 
• You will collaborate with support teams and be responsible for providing advanced support for integration solutions, troubleshooting complex issues, and ensuring seamless operation of the solutions.
• Position Responsibilities: Oversee the daily operation and maintenance of the Salesforce platform, including user management, data integrity, and system performance.
• Customize and configure Salesforce to meet the specific needs of the support team, including creating custom objects, fields, workflows, and validation rules.
• Manage integrations with other systems and tools to ensure seamless data flow and process automation.
• Provide expert support to end-users, troubleshoot issues, and resolve technical challenges promptly.
• Leads initiatives to monitor and improve the reliability, stability, and performance of the systems with focus on end user experience and availability. 
• Proactively catch and remediate potential issues to avoid end user impact.
• Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the support team.
• Work closely with team members and stakeholders to identify comprehensive service level indicators and service level objectives.
•  Respond to major incidents and demonstrate the skills to identify and solve issues quickly to avoid financial losses. 
• Participate in root cause analysis and identify processes to remediate future outages by providing interim or permanent fixes. 
• Work on improving monitoring/alerting to proactively catch known issues.
• Manage day to day incidents, including daily health checks, work closely with team and business partners to provide resolution and conduct follow ups. 
• Escalates problems to appropriate teams as necessary.
• Assist with deployments and oversee the move-over process, ensuring minimal disruption to daily operations
•  Develop and deliver knowledge documents and share knowledge with the team. 
• Maintain thorough documentation of system configurations and processes.
• Provide 24x7 support and participate in on-call rotation for critical production systems.
• Requirements:Bachelor’s degree in computer science or other relevant engineering field.
• 10+ years of relevant, hands-on experience as Salesforce Administrator with a deep understanding of the platform's capabilities.
• Strong knowledge of Salesforce best practices and experience in customizing Salesforce to meet specific business needs.
• Salesforce administrator certification strongly preferred